Return & Exchange Policy
We want both you and your pet to love every item you order. If something doesn’t work out, our team is here to help.
Return Eligibility
To keep things safe and hygienic for all pets, returned items must meet all of the following conditions:
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Unused — never worn, washed, or tried outdoors
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No fur or hair
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No odors (pet smells, detergent, perfume, smoke, etc.)
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No stains, damage, or signs of wear
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Must be in like-new condition
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Original tags and packaging included
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Return request submitted within 7 days of delivery
Items that do not meet these requirements cannot be accepted for a return or exchange.
Exchange Policy
If the size, color, or style isn’t the right fit, we’re happy to offer exchanges.
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Exchange requests must be made within 7 days of delivery
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Items must meet all return eligibility requirements
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Once we receive and inspect your return, we’ll ship the replacement item
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If the item you want is out of stock, we can issue store credit or a refund
Refund Timeline
Once your return reaches us:
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Inspection: 2–4 business days
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Refund processing: 3–5 business days
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Bank posting time: 3–7 business days depending on your bank
Refunds can only be issued to the original payment method.
Note: Shipping fees are non-refundable unless the return is due to our error.
Shipping & Return Label Guidelines
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Customers are responsible for return shipping costs unless we made a mistake.
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Items must be packed securely to avoid damage during transit.
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Using a trackable shipping method is recommended for your protection.
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You may request a return shipping label from our support team.
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If we provide a prepaid return label, the label’s cost may be deducted from your refund unless the issue was our fault.
Need Help?
If you have questions about sizing, returns, or anything else, feel free to reach out. We’re always happy to help you find the perfect fit for your pet.