Return & Exchange Policy

We want every order from Solpaw to bring comfort and joy to both you and your pet. If something isn't quite right, we're here to help.

Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • Unworn, unused, and not used outdoors
  • Free of fur, odors, stains, or damage
  • In its original packaging with all tags attached

Items that do not meet these conditions cannot be accepted.


How to Start a Return

To request a return, please log in to your customer account and submit a return request from your order page.

If you checked out as a guest or need assistance, please contact us at returns@solpawshop.com.

Once your request has been reviewed and approved, we'll email you detailed return instructions, including where to send your package.

Returns sent without prior approval will not be accepted.


Exchanges

Need a different size or color? We're happy to help.

Exchange requests must be submitted within 15 days of delivery.

To qualify for an exchange:

  • The item must meet our return eligibility requirements.
  • Exchanges are subject to product availability.
  • Once your return is received and inspected, we'll ship your replacement.
  • If your requested item is unavailable, we'll offer store credit or a refund.


Refunds

After we receive your returned item:

  • Inspection: 2–4 business days
  • Refund processing: 3–5 business days

Once your refund has been issued, it may take an additional 5–10 business days for your bank or payment provider to post the funds to your account.

Refunds are issued to the original payment method only.

Original shipping charges are non-refundable, unless the return is due to our error.


Return Shipping

Unless the return is due to our mistake or a defective item, return shipping costs are the customer's responsibility.

Please package your return securely and use a trackable shipping method whenever possible.

If requested, we may provide a prepaid return label. If a prepaid label is provided, its cost may be deducted from your refund.

 

Still have questions? If you have any questions about returns or exchanges, we're always happy to help.

Email: support@solpawshop.com

We're here to help you find the perfect products for you and your pet.