Help Center

Orders are processed within 1–2 business days. Once shipped, Standard Delivery typically arrives in 3–5 business days, depending on your location.

Yes, we ship to select international locations. Shipping times and rates vary by destination. Any customs duties or import taxes are the responsibility of the customer. If your country isn’t available at checkout, feel free to contact us for assistance.

You’ll receive a shipping confirmation email with a tracking link as soon as your order is on the way.

If your order has not shipped yet, please contact us within 24 hours, and we will do our best to accommodate your request.

We offer a 7-day return window starting from the day you receive your item.
To be eligible for a return, the product must be:

• unused and unworn
  
  
• free of fur, odors, or stains
  
  
• in like-new condition
  
  
• with original tags and packaging
  
  
• accompanied by the receipt or proof of purchase
  
  

For full details, please view our Return & Exchange Policy.

Please email us at solpawllc@gmail.com with your order number to begin the return process.

Yes! Exchanges are available for in-stock items. Exchange requests must be made within 3 days of receiving your order. All exchange items must meet our return eligibility requirements.

Please refer to our Size Chart and measure your pet’s neck, chest, and back before placing your order.

We generally recommend sizing up for a more comfortable fit.

We are proudly based in New York, USA.

Yes! We love partnering with creators. For collaborations, please email solpawllc@gmail.com or send us a DM on Instagram @solpaw.official.

Some of our leash and harness designs are suitable for cats. Please check the product details on each item page to confirm compatibility, or email us directly for specific questions.