Help Center

Most orders are processed and shipped within 2-3 business days. Once your order ships, Standard Delivery usually takes 3-5 business days, depending on your location. You’ll receive a tracking email as soon as your package is on the way.

Yes, we currently ship to select international locations. Shipping rates and delivery times vary by destination and will be calculated at checkout. Any customs duties or import taxes are the responsibility of the customer. If your country is not available at checkout, please contact us for assistance.

You’ll receive a shipping confirmation email with a tracking link as soon as your order is on the way.

If your order has not shipped yet, please contact us within 24 hours, and we will do our best to accommodate your request.

We offer a 15-day return window from the date your order is delivered.

To be eligible for a return, items must be:

• Unused and unworn
• Free of fur, odors, stains, or damage
  
  
• In like-new condition
  
  
• Returned with original tags and packaging
  

Items that do not meet these conditions may not be accepted for return.

Please email us at returns@solpawshop.com with your order number to begin the return process.

Yes! Exchanges are available for in-stock items. Exchange requests must be made within 3 days of receiving your order. All exchange items must meet our return eligibility requirements.

Please refer to our Size Chart and measure your pet’s chest and back length before placing your order. If your pet is between sizes, we recommend choosing the larger size for a more comfortable fit.

SolPaw was founded in New York and is now serving pet lovers across the United States.

Yes! We love partnering with creators. For collaborations, please email solpawllc@gmail.com or send us a DM on Instagram @solpaw.official.

Some of our leash and harness designs are suitable for cats. Please check the product details on each item page to confirm compatibility, or email us directly for specific questions.